Please compare our 3-year limited warranty to other similar products (read their fine print), you will find that we offer one of the longest and least restrictive warranties in the business. Other companies have 1 year, shorter warranties, or void warranties if you Race, get salt on their terminal, or if you over-tighten a terminal or you drop the voltage below 12.6V. Antigravity Batteries are built tough enough that we don’t have these extreme restrictions.
Antigravity Batteries LLC warrants to the original purchaser that our batteries are free of defects in material and workmanship for the term of 3 years, or 1 year for Race use. Please read the warranty details below.
All batteries must be registered within the first 30 days from the original purchase date or original purchaser must provide original receipt in order to be eligible for a warranty claim. Warranties are non-transferable. Returns will only be accepted from the original Purchaser.
WARRANTY DOES NOT COVER ANY OF THE FOLLOWING PHYSICAL ISSUES
- Any physical damage caused by abuse or improper installations
- Any modification to any part of the battery or its parts
- Physical damage to battery after purchase by impact, neglect, or misuse
WARRANTY DOES NOT COVER THE FOLLOWING ELECTRICAL ISSUES
- Damage from direct “shorting” of the battery
- Damage occurring from V-Twin Motors that have a “jack shaft” get stuck and resulting in damaging of the battery
- Using a Battery Tender or similar product on the Antigravity Battery (do not use trickle chargers)
- Use of Chargers intended for Lead/Acid batteries (do not use any charger for lead/acid batteries)
- Use of Chargers NOT intended specifically for Lifepo4 Lithium Motorsprot Batteries with a maximum charge voltage not over 14.4V
- Overcharging due to a defect with vehicle’s voltage regulator or defective charging system on the vehicle
- Over Charging battery above 14.6V
- Over Discharge of battery below 11V
- Allowing voltage to drop below 11V
- Excessive overcranking or using too small of a battery necessary for the application
- Parasitic drains that discharge the battery to below 11V (please check your electrical system for parasitic drains)
- Use in any non-standard electrical systems such as “total-loss systems, ”24-volt systems”, etc… (Only standard stock systems are warrantied)
All warranty claims are handled by Antigravity Batteries directly. All warranty claims must be accompanied by the original receipt from your retailer or your Antigravity Batteries Invoice. Do not contact your reseller for warranty claims. You may request a Return Merchandise Authorization (RMA#) by sending an email notification to firstname.lastname@example.org. You will be sent a warranty claim form.
Returns will only be accepted from the original owner. A return authorization number must be acquired from Antigravity Batteries before the battery is shipped. If a battery is received without a Return Authorization Number, or without the original invoice then the battery will be returned to the original shipper COD.
Customer must send back battery for warranty service before a replacement battery can be shipped out. Antigravity Batteries will not ship a battery out unless the original unit has been sent back.
Antigravity Batteries are only eligible for one warranty replacement. Once a battery has been repaired or replaced under warranty, the replacement item only holds the remainder of the warranty period from the date of the original purchase of the battery and only cover physical defects.
All shipping charges, insurance and any damage incurred during shipping for any and all warranty claims is the customer’s responsibility. If the battery is determined to be defective, Antigravity Batteries will pay for return shipping of the replacement battery back to the customer (within the USA only) by ground shipping only. If the battery is NOT defective, or the battery sale originated outside the continental US, shipping back to the customer will be at the customer’s expense. Any shipping service other than ground shipping as requested by the customer would be at the customer’s expense.
Antigravity Batteries LLC reserves the right to deny any and all claims if all conditions and terms are not met.
Returns MUST be accompanied by:
- A copy of Original Receipt or Purchase Invoice
- Filled out Warranty Claims form (contact info@antigravitybatteries for a form)
- Antigravity Batteries -Issued RMA#
Products found NOT defective after in-house testing at Antigravity can only be returned to customers, at their expense for shipping.
The 3 Year Limited Warranty is on a pro-rated basis based from the original date of purchase. Only ONE battery replacement will be given under warranty.
1-5 Months — Free Replacement
6-12 Months — 75% discount from retail MSRP
13-24 Months — 50% discount from retail MSRP
25-36 Months — 25% discount from retail MSRP
If the battery is used in racing competition of any kind, warranty is limited to 1 year.
TOTAL-LOSS SYSTEMS OR NON-STANDARD USE IS NOT WARRANTIED!
Racing warranty is prorated on 1 year basis.
1-5 mos free replacment, after 6 months 50% off MSRP.
Customers are responsible for paying initial shipping charge to return batteries. Antigravity Batteries will pay shipping on replacement batteries sent to customers, except those without copy of receipt and/or RMA#.
In cases where Antigravity products are purchased outside the United States, Canada, and Mexico, return shipping charges may apply even for warranty-replacement cases. In our response to your online claim submission, we will advise potential shipping costs, in such cases.
Any merchandise in “new” condition which was originally purchased via the Antigravity Batteries website may be returned to Antigravity LLC within 30 days of purchase. Antigravity will test the product for damage before a refund is given. For “as new” returns to other sellers, please consult your seller for their terms.
Merchandise must be accompanied by a Return Authorization Number, copy of original receipt or Antigravity Invoice/Order number, and all original packaging in “new” condition.
Refunds will be granted less the actual original shipping cost if it was a “free shipping” item. A restocking fee may be assessed – or refund entirely refused – in case the product or packaging is damaged, depending on severity.
Any item damaged in transit must be reported to the SHIPPER IMMEDIATELY upon opening of the package, and Antigravity Batteries notified of damage at which time Antigravity will inform customer of next action.
ANTIGRAVITY BATTERIES LLC LIABILITY IS LIMITED TO REPLACEMENT OF THE BATTERY ACCORDING TO THE TERMS STATED ABOVE. ANTIGRAVITY BATTERIES WILL NOT BE RESPONSIBLE FOR ANY EXPENSES FOR INSTALLATION, TOWING, ELECTRICAL SYSTEM TESTS, CHARGING A BATTERY, LOSS OF TIME, OR OTHER EXPENSES WHICH WOULD BE CONSIDERED AS INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY DOES NOT COVER DAMAGE TO THE BATTERY CAUSED BY ABUSE OR NEGLECT, A FAILURE TO KEEP THE BATTERY PROPERLY CHARGED OR MAINTAINED, FIRE, COLLISION, EXPLOSION, FREEZING, THEFT, OVERCHARGING, OR DAMAGE CAUSED BY MODIFICATIONS.
This warranty shall be IN LIEU OF any other warranty, express or implied, including but not limited to, any implied warranty of MERCHANTABILITY or fitness for a particular purpose.
NOTE: SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS, WHICH MAY VARY BY STATE.